Privacy Policy
At clovvia, we value your privacy and are committed to protecting your personal information. This Privacy Notice (“Notice”) explains how we collect, use, and safeguard the information you share with us when you visit our website, make a purchase, or otherwise interact with our services (collectively, our “Platform”).
By using our platform or providing your personal information, you agree to the practices described in this Notice.
1. Collection & Use of Personal Information
“Personal Information” refers to any data that identifies or can reasonably identify you as an individual — such as your name, email address, phone number, billing/shipping address, or payment details.
We may collect personal information when you:
Purchase, return, or reserve items on our website;
• Subscribe to our newsletters or text alerts;
• Register an account with us;
• Contact our customer service team via email, chat, or phone;
• Interact with our sales associates or AI chatbot for styling advice or assistance.
A. Purchases & Returns
When you shop or process a return, we collect the information you provide — including your name, contact details, order details, and payment information — to:
• Complete your purchase or return;
• Process payments securely;
• Update you on your order status;
• Prevent fraud and ensure security;
• Improve our service and product offerings.
B. Account Registration
When you create an account, we collect your login credentials and contact details to manage and secure your account.
If you shop while logged in, we may store your browsing and purchase history to personalize your experience (e.g., showing back-in-stock alerts or tailored style recommendations).
C. Automatically Collected Information
We and our trusted partners may use cookies, pixels, and similar technologies (“Automated Technologies”) to collect information such as:
• Usage Data: pages visited, time spent, referral links, and browsing activity.
• Device Data: IP address, browser type, device type, operating system, and app version.
• Geolocation Data: general location inferred from your device or IP address.
These technologies help us improve site performance, personalize your experience, and provide relevant marketing. You can manage cookie preferences in your browser settings.
2. Security of Your Information
We maintain reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, or unauthorized access.
You are responsible for maintaining the confidentiality of your password and account. We encourage you to use strong passwords and change them regularly.
3. Privacy of Children
4. Information Retention
We retain Personal Information only as long as necessary to:
• Fulfill the purposes outlined in this Notice;
• Manage your customer relationship with us;
• Comply with legal, tax, or accounting obligations;
• Protect our rights and prevent fraud.
When information is no longer needed, we securely delete or anonymize it.
5. Links to Third-Party Websites
Our website may contain links to third-party platforms (such as social media, review platforms, or payment gateways). We are not responsible for the privacy practices of these third parties. Please review their privacy notices before sharing any information.
6. Updates to This Notice
We may update this Notice from time to time to reflect changes in our practices or applicable laws. Any revisions will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed.
7. Contact Us
If you have questions or concerns about this Privacy Notice or our data practices, please contact us:
Email: [email protected]
Live Chat: Click the chat icon on any product page
8. Governing Law
These Terms and any disputes arising out of or in connection with your use of our website or the purchase of products from us shall be governed by and construed in accordance with the local law (US , or UK, together with other related laws).
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